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Speech-to-Text Accuracy in Contact Center Technology: A Guide to Assessing & Improving ASR Accuracy

Recent breakthroughs in machine learning and artificial intelligence (AI) have vastly improved STT accuracy and speed. Today, contact centers are using highly accurate automated speech recognition (ASR) technologies to gain an advantage over competitors, with AI‑driven speech analytics that help organizations better understand caller needs, provide superior service faster than ever, and boost overall operational efficiency.

Learn why STT accuracy matters in your Contact Center. Download now to receive a copy.